The hidden ROI of AI: What leaders should actually measure
The promise of AI seems almost unlimited. Organizations worldwide are expanding access, investing he[……] Read More
When AI sells to AI, brands win on data and identity
Personal AI use is collapsing the customer decision-making process into a single conversation, and m[……] Read More
AI and job loss: the identity crisis no one is preparing for
On November 7, 2023, my career ended. Not with a dramatic firing, not with a bitter exit, but with a[……]…
Four ways to create a lasting cost advantage from AI
Having advised companies across industries on cost transformations for more than two decades, I’ve s[……] Read More